FAQs

Placing an Order

  • Orders can only be placed through the webstore. We do not accept orders over the phone or by mail.

  • Sales tax will be applied on all domestic orders. Tax is calculated based on the applicable sales tax and adhere to tax laws within each state.

  • The customer is responsible for ensuring that their order information (product style, size, etc.) & shipping information is correct prior to confirming their order. We are unable to change the item details for an order once it has been placed. If you need to change your shipping address, please email shop@marcelardani.com  including your store name and your order confirmation number, and we will try to change it prior to it being shipped.

  • Merchandise is limited to the sizes, colors, and variants listed on our website. If a size or variant does not appear online, it is currently unavailable. Be sure to check back as items may be restocked and available for purchase at a later date.

  • If the item you ordered runs out of stock after your order has been placed, we will issue you a refund for the cost of the product, then ship out any remaining items.

  • We do not provide personalized messages to recipients.

Shipping

  • Warehouse operation occurs during normal business hours, Monday-Friday, 8:30am to 5:00pm Eastern Time, excluding all major holidays.

  • All orders require a processing time of 1-3 business days (M-F) before they can be shipped out, regardless of which shipping service you choose. The shipping service chosen at checkout has no effect on the speed at which your order will be processed.

  • During peak seasons (holidays, sales, store openings, etc), processing may take additional time beyond the 1-3 business day window.

  • We do not ship on weekends and holidays, which may delay the processing and shipment of your order.

  • Marcel Ardani does not provide international delivery.

  • Marcel Ardani will not be liable in instances where parcels are have gone missing due to likely reasons such as theft. You may however file a claims report with the shipping company or report this to your local law enforcement officers. Marcel Ardani will only be liable for parcels that have gone missing in transit.

  • Customers have up to a maximum of 60 days from the date of shipment to claim their package as lost in order to receive any compensation regarding their order.

  • Shipping addresses must be entered using the standard English alphabet. Addresses that contain different characters other than this may cause the order to be delayed and/or cancelled.

    Order Cancellations

  • At Marcel Ardani we work our hardest to get you your items as quick as possible. We understand however that reasons for cancellation will occasionally happen. Orders may be canceled within 24 hours of placing the order. If a cancellation request comes after an item ships, or has prepared to ship, the item will then follow our return policy (see below). Once an item ships, all return and cancellation fee's become the responsibility of the customer (see the Returns and Refunds section).

Returns and Refunds

  • Returns will only be accepted within 14 days from purchase.

  • A restocking fee on 15% of the order total will be applies to all returns.

  • We are unable to accept exchanges. If you wish to exchange your item for a different size, color, etc., simply return the item per the policy described and purchase the item you wish to receive.

  • All items must be returned in their original condition and must not be washed, worn, or altered.

  • Once your return is received, Marcel Ardani will process your refund, which will be the cost of the product(s) returned less shipping charges. Please note that, depending on your bank's policies, it may take a few business days for the refund to reach your account once it has processed by us.

  • The customer is responsible for the cost of a return, unless the product is damaged, incorrect, or incomplete at the fault of the company.

  • For bundled products, we are unable to accept partial returns. You must return the full bundle in order to get a refund.

If you have any additional questions that are not covered above, please email shop@marcelardani.com and we will be happy to assist you.